Contact Avian Glen Water Restoration

What can you do while you wait for the crew in Avian Glen?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What does the person who answers need to know?

A few details on the first call help the crew plan the visit before they leave.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Avian Glen went up in the 1990s to 2000s, and the age points the crew toward likely trouble spots.
• If the furnace or water heater got wet.
• The name of your insurance company, if you've already decided to file.

It's fine to guess on any of these, and the crew will confirm the details on site.

How does the first visit to your house work?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

How does the age of Avian Glen homes change a water call?

Much of Avian Glen went up in the 1990s to 2000s, so water heaters and washer hoses are the usual places a leak starts. You'll see two story homes across Avian Glen. A finished basement changes the drying plan, and they're common in this area. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Avian Glen service area?

The Avian Glen crew covers these neighborhoods:

• Avian Glen · homes from the 1990s to 2000s, finished basements are common
• Trails at Avian Glen
• Prairie View · many with finished basements
• Delaware Commons · many with finished basements
• Sycamore Farm · homes from the 1990s to 2000s, finished basements are common

Calls from Brookshire, Plum Creek, Hazel Dell, Cool Creek, Bridgewater Club, Sunblest Farms, Lochaven of Noblesville and Springmill Villages come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Avian Glen and basement flooding.

What questions come up before a call?

Which company stands behind this page?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. Call the number on this page any time to reach the team.